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FAQS

We want to make every adventure full of excitement, discovery and memories that last forever! Please review our FAQ’s to get all the information you will need to help you have the best excursion experience!

ABOUT OUR JETBOAT EXCURSIONS

  • How would you describe a Sacramento Jetboat Excursion?

    Each of our excursions are unique, but they are best described as part scenic and part amusement. Each excursion offers thrilling maneuvers like our famous jetboat spins and bow dunks! Sacramento’s knowledgeable boat pilot will also slow things down to tell you about geological and historical points of interest, point out indigenous wildlife, and provide extraordinary photo opportunities.
    We invite you to bring the whole family and be prepared to take in the scenery, learn a little about the Sacramento River, and get wet!

  • When is jetboat season?

    May through September. Season ends depending on water levels.

  • How does seating work?

    Our top priorities are making sure everyone gets a safe seat, keeping families and parties seated together, and maintaining a safe passenger capacity. High impact rows do require the following restrictions.
    • Small children are not allowed in the first two rows or on side seats.
    • Guests seated in the first two rows must be able to physically hold on to the safety rails and must not have health conditions that would limit their ability to handle high impacts.
    We reserve the right to designate seating whenever it is needed, so please follow the directions of your specially trained Sacramento pilot!

  • Do I have to wear a life-jacket?

    Life-jackets are not mandatory on any of our excursions. Upon request, we provide standard and plus size adult life-jackets at the boarding dock and each boat is equipped with enough emergency life-jackets for boat capacity.

  • What should I wear?

    We suggest layered, weather appropriate clothing with the knowledge that you will be moving at high speeds with strong winds and that you will most likely get wet! Modest swimsuits are allowed on-board. Shoes and shirts required at all times. Check local weather (HERE)

  • WILL I GET WET?

    Welcome to the Sacramento River. You WILL get wet. You might get soaked!

  • What should I bring on-board the jetboat?

    Whatever you bring is at your own risk. Sacramento Jetboat Excursions will not be responsible for loss or damage to any personal items. This includes cell phones, hearing-aids, electronic ignition keys, camera’s, etc. 

    • Bottled Water (Environmentally friendly. No Glass.)
    • Sunglasses with eyewear retainers
    • Hat (and hold it tight)
    • Sunblock
    • Identification, cash, and credit cards 
    • Cell Phones, Cameras and Binoculars (but remember, our trips tend to involve large amounts of water so dry bags are highly recommended.)
  • What is not allowed?

    • Disrespect or Obnoxious Behavior. Please respect yourself, and others at all times. 
    • Smoking/Vaping 
    • Alcohol 
    • Safety Hazards: glass containers, coolers, ice chests, and water guns
  • Any other suggestions?

    We suggest securing items like the ones below in the trunk of your locked vehicle.

    • Concealed weapons 
    • Electronics 
    • Leather handbags or satchels
    • Anything of value

RESERVATIONS

  • How do I make a reservation?

    You can book your reservation (HERE) or call our Reservations Department at (916) 647-5538 Be ready with your contact information, group size (number of adults, children ages, etc.) along with your Visa, MasterCard, Discover, or American Express.

  • Can I reserve the front seat of the boat?

    Reserved seating is not offered at this time. We reserve the right to designate seating whenever it is needed, so please follow the directions of your specially trained Sacramento pilot.

CHECK-IN AND BOARDING

  • How early should we arrive to check-in?

    Ideally, about 30 minutes before your trip. This gives us time to check everyone in and direct you to your designated loading dock. Some guests like to arrive early to grab a good seat. We appreciate this strategy, but you might be spending a long time in line when you factor in the time it takes to load all vessels.

  • What do I bring for check-in?

    Please bring your Reservation Confirmation, Identification and form of payment. 
    Cash, American Express, Visa, MasterCard, Discover, Personal Checks, and Travelers Checks are gladly accepted. 

  • Do I need a waiver?

    All Sacramento Jetboat Passengers must sign a waiver before getting on to the jetboat. Guests under the age of 18 must have a parent/guardian sign the waiver. You can download a copy of the waiver HERE.

CANCELLATION POLICY, TRIP PROTECTION AND ADDITIONAL CHARGES

  • What is your Cancellation Policy?

    Non-Refundable Tickets
    *Please note that a non-refundable purchased ticket is not exempt due to the current COVID-19 pandemic. However, upgrades to a refundable ticket are highly encouraged. 

    • Non-refundable tickets are prepaid and 100% non-refundable. (Exceptions below.)
    • The purchaser may request a cancellation and 100% refund of the ticket price up to 24-hours from the time of ticket purchase more than 24-hrs prior to departure. Refunds will be credited back in the original form of payment.

    Trip Protection (Trip Protection is available for purchase)

    • Refundable tickets are prepaid and incur an additional charge (“Trip Protection”). The Trip Protection charge is 100% non-refundable.
    • Cancellation. The purchaser may request a cancellation and 100% refund of the ticket price up to 24-hours prior to trip departure. Refunds will be credited back in the original form of payment. Trip Protection and Booking Fees will not be refunded.
    • Trip Changes. The date/time/excursion type may be changed up to 24-hours prior to trip departure, but any resulting price changes will be charged to purchaser (in the event of a greater ticket value) or refunded to purchaser (in the event of lesser ticket value). Any additional charges or refunds will be charged/refunded to the original form of payment. The Trip Protection charge will not be credited toward any additional charges or otherwise refunded to purchasers.

    Taxes and fees
    Excursion pricing does not include fee’s or applicable taxes required by your state. Please note that these taxes and fees will appear in your cart upon making excursion reservations. Click here for a details.

AGE AND HEALTH RESTRICTIONS

  • Are there any age restrictions for children?

    • We strongly discourage infants on-board the jetboats. High and low temps, strong winds, high speeds, spins and other intense features are not recommended for infants. 
    • If you’d like your toddler to wear a lifejacket on the jetboat, we suggest bringing their personal life-jacket from home for fit, comfort, and familiarity. 
    • Car seats and carriers are not permitted on the jetboats. Wearable carriers are highly encouraged for safety and security.
  • What if I am a Senior Citizen?

    The old adage “age is just a number” definitely applies here! But, the jetboat ride is pretty powerful and may not be the best fit for everyone. When you’re on a jetboat, you’ll be exposed to outdoor elements, forces from the jetboat’s spins, speeds, and other intense features. This adventure requires physical strength to hold tight to the safety rails provided, and to access boarding without help from the loading crew. Seniors with high blood pressure, motion sickness, heart / neck / back problems, incontinence, recent surgery or any other medical condition that might be aggravated by this ride, should consider not going.

  • Are there any health restrictions?

    The jetboat ride is pretty powerful and may not be for everyone. When you’re on a jetboat, you’ll be exposed to outdoor elements, forces from the jetboat’s spins, speeds, and other intense features that may cause distress or injury; if you are pregnant or have pre-existing health conditions. These include high blood pressure, motion sickness, heart / neck / back problems, recent surgery or any other medical condition that might be aggravated by this ride. As much as we’d like to have all of you on these boats, we’d recommend not going on the ride if any of these apply.

GUEST SERVICES AND DISABILITY ACCOMODATIONS

  • Is there wheelchair accessibility?

    All guests, including those who use wheelchairs, must be able to get in and out of the boat by themselves or with the help of someone from their group. 
    For safety reasons, you may not sit in a wheelchair while the boat is moving. However, we can secure the folded chair to the boat railing during your trip. For shorter excursions, we suggest leaving your chair at the boat docks.
    Due to weight and water conditions, powered wheelchairs cannot go on the boats. However, we do offer standard wheelchairs (upon availability).

  • Can I bring my support animal?

    Although we love animals and are excited to view them in their natural habitats, the jetboats are not pet friendly. Therefore, we do not allow pets of any kind aboard the jetboats, or on the River Lodge premises.

  • What if I have Sunlight Sensitivity?

    Should you or any member of your party have a sunlight sensitivity or seizure disorder, we recommend that you check with your personal physician for specific instructions before visiting. You will be exposed to natural sunlight throughout the duration of your excursion, so please take precautions for exposed skin and eyes.

  • What if I have Cognitive Disabilities?

    You are unique, and cognitive disabilities differ on many levels. Please contact our Reservations Dept. to see what services we offer to help Guests with cognitive disabilities maximize their excursion experience.

  • What if I am Visually Impaired?

    Please contact our Reservations Dept. to see what services we offer to help Guests with visual impairment maximize their excursion experience.

  • What if I am Hearing Impaired?

    Please contact our Reservations Dept. to see what services we offer to help Guests with hearing impairment maximize their excursion experience.

SACRAMENTO IS SAFETY SERIOUS

  • What happens if I do not follow Boarding Instructions?

    Our loading Crew will kindly offer to cancel your excursion following our ticket policy procedures.

  • What happens if I do not follow the Pilot Instructions On-board?

    Guest safety is our number one priority. Safe seating, holding on to safety rails, staying seated, etc. are all a part of maximizing a safe and memorable adventure. If you choose not to follow your Pilot’s instructions, you may be asked to exit the jetboat and our loading Crew will kindly offer to cancel your excursion following our ticket policy procedures.

  • Audio and Video Recording

    For safety purposes audio and video recording is in progress on all sacramento jetboat excursion properties and on board the jetboat vessels.

PET POLICY

  • Are pets allowed on the jetboat?

    Although we love animals and are excited to view them in their natural habitats, the jetboats are not pet friendly. Therefore, we do not allow pets of any kind aboard the jetboats, or on the River Lodge premises.

  • Can you board our pets while we go on the jetboat?

    Sacramento Jetboat Excursions does not have pet facilities or offer pet accommodations. Please DO NOT leave animals in your vehicle or tied up outside. As responsible pet owners, we ask that you make sure your furry friends are safe and well cared for in your absence. Search local kennel options (HERE)